Return & Cancellation Policy

Every product sold at is covered under our same-Day Return Policy. Notify us about problems, packaging issues or damages within same day of delivery, and we will either send a replacement product to you or refund your money.

Cancellation Policy

A cancellation fee may be levied on a customer on account of cancellation of orders by
customer on the Platform (“Cancellation Fee”). Such Cancellation Fee shall be charged based
on the time during which the customer opts to cancel the order upon placing/confirming the
said order on the Platform. It is clarified that there will be free cancellation of orders
only for the initial few hours of placing an order, as specifically provided on the
product page. After such time frame, Cancellation Fee will be levied on applicable products.

Why is Cancellation Fee charged?

Cancellation Fee is charged to compensate for the slot, time and effort incurred in processing an order
by the seller and to compensate the logistics service providers for incurring a cost when they ship the order.

The Cancellation fee charged by Qshells shall be either equivalent to or less than the charges borne by Qshells
on account of cancellation of an order by customers.

How will the Cancellation Fee charged?

The Cancellation Fee shall be deducted from the amount paid by the customer for the said cancelled order.

Qshells reserves the right to modify/waive off the Cancellation fee from time to time. The Cancellation fee shall
be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to
Qshells or the sellers (as the case may be) on account of any cancellation of orders from Your end.

Product Return Form

    Order Information

    [Order Date]

    Product Information

    Reason for Return
    Dead On ArrivalFaulty, please supply detailsOrder ErrorOther, please supply detailsReceived Wrong Item
    Product is opened

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